These Terms of Service govern your ("you", "Licensee" or "User") relationship with Codemium Ltd (the developer of Guidebot) (as "Codemium", "Guidebot", "Service provider" or "we") relation to your use of our website at https://guidebot.org and its products (e.g. Widget).

Please read these Terms of Service carefully and ensure that you fully understand and agree to them. If you do not agree with the provisions of these Terms of Service, please do not use the Service, the Site or any other content, services or software provided by us. To accept these Terms, you must be at least 18 years of age or have the consent of a parent or guardian.

Non-exclusive licence

Subject to these Terms, you are granted a limited, revocable, non-exclusive, non-transferable license to install and use the Licence on the Purchaser's Site under and in accordance with these Terms ("Licence"). Each Licence is for one Licence Purchaser Site, unless otherwise specified in the applicable Order. The Licence does not grant you any ownership rights over any part of the Service. Once the Widget is embedded in your website, it may not be embedded in any other domain name or website(s) operated by you unless you purchase additional Licence(s) through us.

All rights in and to the Service not expressly granted to you under these Terms, and all intellectual property rights therein, are reserved by Guidebot without limitation.

You agree that you will not permit any third party to
- sublicense, distribute, or use the Service outside the scope of these Terms;
- copy, modify, reproduce portions of the Service or any related documentation;
- reverse engineer the source code of the Service or any portion thereof, except as expressly permitted by applicable law in your jurisdiction of residence;
- lease rights in the License, the Service, or any portion thereof, lease, sell, or otherwise transfer
- use the service marks, trade names, logos, domain names, and other distinctive brand names, or any copyright or other proprietary rights in the Service for any purpose without the express written consent of Guidebot
- use any device or software that interferes or attempts to interfere with the operation of the Service.

Guidebot service

Guidebot makes efforts to ensure that its Products enable the Licensee's Website to comply with the WCAG 2.1 criteria (the "WCAG Standard").

When the widget is embedded in the Licensee's Website, the Licensee's Website will make available user-controllable helper options that allow the Licensee's Website to be more easily accessible to certain users.

If you provide us with written notice of any error or deviation from the WCAG standard, we may assist you in correcting such error or deviation (the "Professional Services"). Any such notice of violation shall be as specific and accurate as possible and shall include a link to the component of the Licensee Purchaser Site that is not accessible. Without limiting the foregoing, and for the avoidance of doubt, we undertake to use reasonable efforts to
(a) provide you with professional services;
(b) advise you on the suitability of your Website;
(c) deal with and remedy such breaches within the technical capabilities of our Products, provided however that in any event you shall be solely responsible for complying with our instructions.

Guidebot support

We provide technical support and assistance for the operation of the Services during normal business hours and via email and chat. Any such service will be subject to payment of support fees depending on the severity of the technical problem reported to us.

Rules of conduct

We try to provide as accurate and up-to-date information as possible on the Website.

You may not use the Service in connection with any content that is illegal (in any applicable jurisdiction) or that infringes any copyright, patent, trademark, trade secret, moral right or other intellectual or proprietary right. You may not use the Service to post any unlawful or defamatory information. You may not use the Service to send spam messages, including commercial solicitations or mass e-mails. We reserve the right to notify the appropriate law enforcement agency in the event of a violation that constitutes a criminal offense. Conduct that violates any law, regulation or accepted norms of the Internet community, whether or not expressly stated in these Terms, is generally prohibited. We reserve the exclusive right to prohibit at any time any activity that may harm our commercial interests, reputation and goodwill.

By registering for the Website or using the Services, you agree to be added to our mailing list and to receive Guidebot's transactional emails, updates, newsletters and other promotional or advertising content. You also consent to the collection, use and disclosure of your personally identifiable information and any non-personally identifiable information. We will retain such information, as well as Registration Data, in accordance with our Privacy Policy.

Payments

All charges are in Euro (EUR, €) unless otherwise stated.
The fees payable under this Agreement include sales tax.

Refund policy

If you are not satisfied with the Service, you may cancel your subscription within 14 days of the start of your subscription to the Service. Your cancellation request must be sent to support@guidebot.org and must include your full name, the domain name for which you wish to cancel the Service, your invoice or confirmation of payment. After the 14-day period mentioned above, you will not be entitled to a refund.

Intellectual property

The content and functionality of the Service are the exclusive property of Guidebot. Our content and designs may not be used in any way without the prior written consent of Guidebot.

Any ideas, requests, feedback, recommendations, bug and error reports, comments you provide to us in connection with the Service ("Ideas") will become our property. You hereby irrevocably assign and transfer to us, free of charge, the intellectual property rights in and to such Ideas. You agree that they shall automatically become our property and that we shall be entitled to use, exploit, implement, adapt, develop, copy, reproduce, publish, license or assign such materials and Ideas without any obligation to pay royalties or any other payment to you. If you wish to retain intellectual property rights in your Ideas, please do not submit them to us. The provisions of this clause shall survive any termination of the Services for any reason.

Links to other websites

Our Service may contain links (such as Google, Facebook, Twitter, YouTube, etc.) that are not owned or controlled by Guidebot. Guidebot has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services. We encourage you to carefully read the terms and conditions and privacy policies of any third party sites or services you visit.

Cancelation

We may terminate your use of the Service immediately, without notice, for any reason, including without limitation your breach of these Terms. Upon termination, your right to use the Service will terminate immediately. If you wish to discontinue using the Service, you may simply stop using the Service.

Guarantee exclusion

GUIDEBOT MAY MAKE IMPROVEMENTS AND/OR CHANGES TO THE SERVICE AT ANY TIME. GUIDEBOT MAKES NO REPRESENTATIONS REGARDING THE RELIABILITY, AVAILABILITY OR ACCURACY OF THE SERVICE. GUIDEBOT DOES NOT WARRANT THAT THE SERVICE WILL BE FREE OF ERRORS OR VIRUSES. YOU MAY USE THE SERVICE ONLY ON THE WEBSITE FOR WHICH YOU HAVE PURCHASED A LICENSE. GUIDEBOT DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. GUIDEBOT DOES NOT WARRANT THAT IT WILL CORRECT ERRORS.

Limited liability

SUBJECT TO APPLICABLE LAW, GUIDEBOT SHALL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGE SUFFERED BY THE USER.

YOU FURTHER AGREE THAT WE SHALL NOT BE LIABLE FOR ANY DAMAGES RELATED TO LOSS OF DATA, ERRORS, SYSTEM DOWNTIME, NETWORK SERVICE.

You further acknowledge that you are aware that:
(1) use of the Products does not guarantee that any claim may be made against us if the Licensee's Site does not comply with all requirements of the WCAG Standard;
(2) discussions with our representatives do not constitute legal advice;
(3) any professional services provided (if provided by us) are provided at your risk.
You hereby expressly waive any claim you may have against us in connection with the foregoing and acknowledge that the calculation of the consideration paid to us is also based on your consent to the waiver above.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If you continue to access or use our Service after the effective date of any such modification, you agree to be bound by the modified Terms. If you do not accept the new Terms, please stop using the Service.

In the event of any inconsistency between the provisions of these Terms and any information appearing on any other page of the Website, these Terms shall control.

Publications

Notwithstanding anything contained herein, you hereby authorize Guidebot to:
(1) use your name, logo and other applicable trademarks at any time on its websites and other promotional marketing materials as a reference to you as a Guidebot customer;
(2) use you as a reference on our Services.

Contact

For further information and clarifications, please contact support@guidebot.org.